Complaint Processing Flow To Report Abuse
I. Statement for Complaint:
Ourdomains Limited is a neutral domain name registrar. It only provides domain name registration service for customers, and doesn’t provide any forms of guarantee for the website content made by the Registered Name Holder. Any individual or entity who determines that the content on website infringes on his/their legitimate rights or interests can file a complaint in accordance with the procedure below.
II. Notice of Complaint:
1. You can email the infringement and complaint report to abuse@ourdomains.com or service@ourdomains.com or call our domestic customer service hotline: +86.57188276020.
2. The complainant shall guarantee that the statements and materials submitted are real, valid and lawful. If the complainant is an enterprise, please ensure that every material submitted is stamped with a valid and legitimate official seal and the content of the complaint is true and clear. The complainant shall bear all the legal consequences and joint liabilities arising from requiring Ourdomains Limited to process the complaint. If Ourdomains Limited finds the complaint is not filed by the parties themselves, but is faked, Ourdomains Limited has the right to reject such complaint. In order to avoid the untruthful incidents happen and have your complaint been dealt with in a timely and effective manner, please abide by the provisions in Section 3 “Types of Complaints and Mechanism of Processing”.
III. Types of Complaints and Mechanism of Processing
1. If the link of the domain name involves infringement on your trademark, please provide us with a valid business license stamped with the legal official seal, relevant trademark registration certificate and a copy of the identity card of the legal representative. After verifying your trademark authenticity in the Trademark Bureau Database, we will notify the Registered Name Holder to remove the infringing content. We have the right to determine whether to take further actions in light of the specific conditions. If the complainant fails to provide the relevant materials, we may refuse to accept the complaint.
2. If the link of the domain name involves infringement on your copyright, please provide us with a valid business license stamped with the legal official seal, relevant copyright certificate and a copy of the identity card of the legal representative. We will verify the authenticity of the copyright certificate provided by you. If the copyright infringement is related to film or video industry, please provide us with a valid and stamped public license and any other relevant documents. We will notify the Registered Name Holder to remove the infringing content after the verification. We have the right to determine whether to take further actions in light of the specific conditions. If the complainant fails to provide the relevant materials, we may refuse to accept the complaint.
3. If the link or website of the domain name involves infringement on the third party's reputation, please provide us with a valid business license stamped with the legal official seal and a copy of the identity card of the legal representative. If you are an individual, please provide valid identification documents. After verification, We will notify the Registered Name Holder to remove the infringing content after the verification. We have the right to determine whether to take further actions in light of the specific conditions. If the complainant fails to provide the relevant materials, we may refuse to accept the complaint.
4. If the IP address that under Ourdomains Limited management has the abuse activities, such as botnet, attack etc. Please provide us the specific log on your side, then we will investigate and notify the IP holder to perform the security check. If the complainant fails to provide the relevant materials, we may refuse to accept the complaint.
5. Please note that if the DNS provider applied by the infringed domain name is not owned by Ourdomains Limited, under such circumstance we cannot investigate the hosting records in detail, please contact the corresponding DNS provider to non-governmental authorities will be reviewed within 2 working days (excluding weekends). Please wait patiently. Notifications from government authorities including but not limited to the Ministry of Industry and Information Technology and the National Internet Emergency Response Center, concerning any illegal activities the domain name involved including but not limited to porn or phishing sites which is under our management, will be reviewed and responded appropriately within 24 hours by our person in charge and we will cooperate actively in processing the domain name involved under the document requirements of the governmental authorities.
8. We will do best to verify other types of complaints but cannot make any assurance of the determination. If the determination is unable to make, we will still give the feedback to the complaint.
IV. Why did the infringing contents not be deleted?
1. The page may leave some cache after the deletion. Please clean up your browser cookies and then refresh the page.
2. The material submitted is incomplete, unclear that being considered invalid, or you fail to provide relevant materials requested in Section 3.
3. For the issues that the relevant content has been included by major search engines such as Baidu or Google, please contact their customer service directly because these snapshot issues are outside of the scope of our processing process.